Privacy Policy

1. Introduction
We and/or any of its affiliates are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services. We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Types of Information Printer Solutions Collects
Information You Provide

• Personal Information: We may request information that personally identifies users ("personal information") or allows us to contact them. This information is required for registration or service use. Personal data may include name, email address, postal address, and personal identifier.
• We uses this information for service notifications, re-registration/renewals, special offers, and customer satisfaction surveys.

Payment Information

• If a user registers for the Services, We may collect credit card and other payment information. Payment processing is conducted through third-party gateways to ensure secure transactions.

Computer and System Information

• User Device Information: To provide Services, we may collect information about the user's device, including:
  • Date of purchase
  • Type, make, and model
  • Identification number
  • Installed software and peripherals
  • System configuration and error logs
• This data helps deliver personalized technical support, update our support tools, and improve service quality.

3. How We Use Your Data
We use your data to:

• Provide, maintain, and improve our IT support services.
• Process transactions and manage billing.
• Respond to customer support inquiries.
• Send marketing communications (with your consent).
• Detect and prevent fraud or security threats.
• Comply with legal obligations.

4. Legal Basis for Processing (GDPR)
Under GDPR, we process personal data based on the following lawful bases:

• Contract Performance: When data processing is necessary to fulfill our contractual obligations.
• Payments must be made in full before service delivery unless otherwise agreed. Printer Solutions is authorize to charge and/or place a hold on the credit card provided with respect to any unpaid charges for Services or any related equipment. All transactions are processed in compliance with GDPR and other applicable regulations, ensuring the security and confidentiality of your financial information.
• Consent: When users provide explicit consent (e.g., marketing communications).
• Legitimate Interest: When processing is required for business operations without overriding user rights.
• Legal Obligation: When compliance with laws or regulations is necessary.

5. Data Sharing and Third Parties
We do not sell personal data. However, we may share it with:

• Service Providers: Payment processors, cloud hosting providers, and analytics tools.
• Legal Authorities: When required to comply with legal obligations or enforce our rights.
• Business Transfers: In case of mergers, acquisitions, or sales of assets.

6. User Rights (GDPR & CCPA)
You have the right to:

• Access and receive a copy of your data.
• Request correction or deletion of inaccurate data.
• Object to processing or request data portability.
• Withdraw consent at any time (where applicable).
• Opt-out of data sales (CCPA).

To exercise these rights, contact us at dpo@renewmaps.com.

7. Data Retention
We retain personal data as long as necessary for service provision, legal compliance, and dispute resolution. Once no longer needed, data is securely deleted.

8. Remote Access
Upon user request, Printer Solutions technicians may access and control a user’s computer remotely. This process is conducted with the user’s explicit consent, and the user must remain present during remote sessions. Access is strictly limited to resolving technical issues, and security measures are in place to protect confidential information.

9. Diagnostic Tools
Online diagnostic tools may collect technical data about a computer’s condition and software performance. These tools do not collect sensitive personal information such as website history, emails, or passwords.

10. Cookies and Log Files
We may use cookies to enhance user experience. Users can configure their browsers to disable cookies. Log files may be used to analyze trends, administer the website, and track user movements.

11. Information Sharing and Disclosure
We does not sell personal information. However, information may be shared under the following circumstances:

• Affiliates and subsidiaries for operational purposes.
• Third-party service providers for service delivery.
• Legal compliance in response to valid legal requests.
• In the event of a business merger, acquisition, or asset transfer, personal data may be transferred under appropriate security measures.

12. International Data Transfers
We operates in compliance with the General Data Protection Regulation (GDPR) and Portuguese data protection laws. Personal data may be transferred outside the European Economic Area (EEA) in compliance with applicable regulations.

13. Security Measures
We employ administrative, technical, and physical safeguards to protect personal data. While we take reasonable security measures, no transmission method is entirely secure, and users provide data at their own risk.

14. Children's Privacy
We does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such data, we will take steps to delete it. Parents or guardians who believe that their child has provided us with personal information should contact us immediately to request removal.

15. Updates to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via email or website notices.

16. Contact Us
For questions about this Privacy Policy, contact us at:

• RenewMaps
• 1416, RiverFront St, USA
• Email: dpo@renewmaps.com